Booking & Cancellation Policy
1. Cancellation & Change Policy
We understand that executive schedules are fluid.To maintain our commitment to punctualityand vehicle availability, we observe the following windows for cancellations or modifications:
* Sedans & SUVs: Cancellations must be made at least 24 hours prior to the scheduled pickup time for a full refund. Cancellations made within 4 to 24 hours will incur a 50% fee. Cancellations within 4 hours are billed at the full rate.
* Sprinter Vans & Specialty Vehicles: Due to the higher logistics involved, we require a 72-hour notice for cancellations. Cancellations within this window are subject to the full reservation fare.
* No-Show Policy: If contact is not made with the chauffeur or our dispatch office within the allotted grace period (see below), the reservation will be considered a “No-Show” and billed in full.
2. Airport Meet-and-Greet Procedures
We provide a seamless transition from the terminal to your vehicle. Our chauffeurs monitor all commercial flights in real-time using FAA data to ensure we are on-site the moment you land. Orlando International (MCO) – Terminals A & B Your chauffeur will meet you at the bottom of the escalators at your specific Baggage Claim level. They will be holding a digital or physical sign with your name or company logo.
MCO – Terminal C For arrivals at Terminal C, your chauffeur will meet you at the Arrivals Hall exit immediately after you clear the baggage claim area. Private Aviation (FBOs) For arrivals at Sheltair, Atlantic Aviation, or Million Air, we provide tarmac-side pickup (where permitted) or will meet you inside the executive lobby. Please provide your tail number at the time of booking.
3. Wait Times & Grace Periods
Travel can be unpredictable. We offer complimentary wait times to ensure you never feel rushed:
* Domestic Arrivals: 30 minutes of complimentary wait time from the moment the aircraft gates.
* International Arrivals: 60 minutes of complimentary wait time to allow for Customs and Immigration clearance.
* Non-Airport Pickups: 15 minutes of complimentary wait time at your residence, office, or hotel.
* Note: Additional wait time beyond these periods is billed in 15-minute increments at the vehicle’s hourly rate.
4. Frequently Asked Questions
Do you provide child safety seats?
Yes. We offer rear-facing, forward-facing, and booster seats upon request. Please specify your needs during the booking process to ensure the correct equipment is installed.
How will I find my driver if I can’t see the sign?
Upon landing, you will receive a text message from your chauffeur containing their name, direct phone number, and vehicle details (License Plate/Car Number). You can communicate with them directly or call our 24/7 dispatch line.
What happens if my flight is significantly delayed?
Since we track your tail number or flight number in real-time, we automatically adjust your pickup time. There is no need to call us for airline-related delays; we will be there when you touch down.
Are your vehicles non-smoking?
Yes. To maintain the BlackBridge WCS standard, all vehicles are strictly non-smoking and non-vaping.
Services & Flat-Rate Logistics
At BlackBridge WCS, we provide transparent, tiered pricing to match the specific needs of your journey. Whether you require a discreet Executive Sedan for a solo business trip or a Premium SUV for additional space and presence, our flat rates allow for seamless budget planning.
Flat-Rate Regional Transfers
Our rates are all-inclusive, covering professional chauffeur service, tolls, and regional fees. | Route (From Orlando/MCO)
|ExecutiveSedan |Premium SUV|
|—|—|—|
|Walt Disney World | $140 |$170 |
| Tampa |$370 | $460 | | Miami | $710 | $880 |
| Port Canaveral | $160 | $235 | Rates from other starting points (Kissimmee, Melbourne, Daytona) are available upon request.
Choose Your Vehicle Class
Executive Sedan
Best for: Solo travelers, couples, and corporate commuters.
* Capacity: Up to 3 Passengers * Luggage: 2 Standard Suitcases
* Experience: A quiet, refined cabin designed for focus and efficiency. Perfect for airport transfers and urban business meetings.
Premium SUV
Best for: Small groups, families, and high-profile arrivals.
* Capacity: Up to 6 Passengers * Luggage: 5–6 Standard Suitcases
* Experience: Maximum legroom, advanced climate control, and a commanding road presence. The gold standard for long-distance travel to Miami or Tampa. Hourly
“As-Directed” Service For clients with fluid schedules, multiple stops, or evening events, we offer flexible hourly booking:
* Executive Sedan: $95 / hour * Premium SUV: $115 / hour * (3-hour minimum required)
The BlackBridge Difference
* Transparent Pricing: No surge pricing, hidden fuel surcharges, or unexpected tolls.
* Punctuality Guaranteed: Your chauffeur arrives 15 minutes early, every time.
* Elite Maintenance: Our fleet consists exclusively of late-model vehicles, detailed daily.
Executive Group Logistics
For larger groups, corporate teams, or multi-family travel, our 12-Passenger Executive Sprinters provide the ultimate high-capacity connection.
These vehicles are designed as a “mobile boardroom,” offering significant headroom, premium leather seating, and dedicated climate control to ensure your group arrives refreshed and together.